Refund policy

Returns Policy

We want you in something you'll actually wear. If that's not what turned up, we'll fix it.

If something's wrong with your order

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. That covers everything we sell — sale pieces, made-to-order pieces, all of it.

If there's a major problem — it's not what was described, it's unsafe, or it's just not fit to wear and can't be put right — you pick: a refund, a replacement, or keep it and we'll make up the difference.

If it's a minor problem, we'll repair it, replace it, or refund it. Free, and without you having to chase us.

Refunds for faulty items go back the way you paid, and we'll refund the delivery charge too. We cover return postage on faulty items — we'll send you a label. We might ask for proof of purchase, but your order confirmation email does the job. And there's no clock on any of this.

Email admin@hicca-apprl.com with your order number and a photo. We'll sort it.

Changed your mind?

Happens. On top of everything above, we'll take it back within 14 days of delivery for an exchange or store credit. We don't do refunds for change of mind — but nothing here affects your rights above.

Just keep it unworn, unwashed and tagged, drop us a line at admin@hicca-apprl.com before you post it, and cover the postage back to us.

Send it to:

HICCA 104/55 Camberwell Road Hawthorn East VIC 3123

Getting it to you

Every HICCA piece is printed to order — nothing sits in a warehouse waiting. Allow 5 business days to print and 5 business days to reach you, anywhere in Australia. 

If it's going to run late, we'll tell you, and you can pull the order for a full refund.

Turned up damaged? That's on us. Send a photo, we'll replace it or refund you. Don't waste your afternoon on the courier.